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How-To Guides

As soon as you sign up for VoxOx®, you get a free personal phone number (in all supported countries). Your free number is a U.S. based number, and it’s selected at random. (Tip: You can always upgrade to a custom or local number with our virtual numbers offering.)

Having a VoxOx number gets you access to a slew of inbound calling features. Keep reading to learn how you can forward your VoxOx phone number to your cell phone and other phones, check voicemail, conference-in up to 20 people on your call, retrieve inbound faxes, and receive/forward inbound SMS, and more.

Routing Calls to Your Cell Phone or Other Phones

Once you have a free VoxOx phone number, that number is associated with the VoxOx desktop client – this means that when someone calls your VoxOx number, your computer desktop will ring and so will the cell phone you authorized in the registration process. But… what’s great about VoxOx is that you can receive calls when you’re away from your computer with the Find Me feature. You can forward calls to up to five additional phones – your cell phone, home phone, work phone, etc. Plus, you have the option to set your phones to ring simultaneously or in sequence. You can also adjust the duration of how long each phone rings.

There are four ways to manage your Find Me settings:

  1. In the VoxOx desktop software under Preferences —> Phone Settings
  2. In the VoxOx Call iPhone app under More —> Phone Settings (Find Me Numbers)
  3. Online at my.voxox.com Settings
  4. By dialing your VoxOx phone number from any phone – when the greeting kicks in, press star (*) —> enter your PIN code (Tip: the default PIN is the last four digits of your VoxOx phone number) —> press pound (#) —> select 6 for Settings, and option 1 for Find Me.

Note: If you are using VoxOx without the desktop software (VoxOx On the Go), you can manage Find Me through the second, third or fourth method above. (Tip: VoxOx On the Go users should keep at least one valid number in their Find Me list to receive calls.)

Checking Voicemail

When you start receiving phone calls to your VoxOx phone number – regardless of which device you receive the call on — all voice messages will be left in your VoxOx voicemail. You can access VoxOx voicemail in the footer of your VoxOx desktop software, by calling your VoxOx number, or if you have the VoxOx Call for iPhone, you can also access voicemail within the mobile app. You can also manage voicemail notifications under Preferences —> Notifications in the desktop software if you’d like to receive email and/or SMS notifications regarding new voice messages.

VoxOx On-Call Features

When you receive calls through your VoxOx phone number, regardless of what phone you take the call on – desktop, mobile, landline — you have additional perks. You can record calls on-the-fly (*1 to start/stop recording), transfer calls to another phone (*2), start conference calls with up to 20 people (press *3 to add friends to your call), and listen in on voicemails in real-time with our Eavesdrop™ feature. (Tip: you also get these on-call options when you make calls through VoxOx)

Inbound SMS

VoxOx phone numbers are 2-way SMS-enabled so you can receive (and send!) text messages… and what’s really cool is that you can also forward texts to your mobile phone.

Any texts sent to your VoxOx phone number will appear in the messaging window of the VoxOx desktop client (and in the VoxOx Call iPhone app, if you have it downloaded). To set up forwarding of your VoxOx texts to your mobile phone, check out Preferences —>
Notifications. Scroll down to the bottom for your text forwarding options. (Tip: To send a text, look for the SMS icon in the VoxOx messaging window.)

Inbound Fax

VoxOx phone numbers are 2-way fax-enabled, so you can receive (and send!) faxes. You can retrieve inbound faxes in the footer of the VoxOx desktop software or in the VoxOx Call iPhone app. If you have email notifications set up, you will receive a link via email where you can retrieve your fax. (Tip: You can also send faxes – just look for the fax icon in the desktop software)

Where to Access Your Free VoxOx Phone Number

Your free VoxOx phone number is emailed to you when you initially sign up for VoxOx. (Tip: If you’re using VoxOx without the desktop software, please make sure you save that email for your reference.)

To view your free VoxOx phone number, simply refer to the header of the main VoxOx window in the desktop software or under My Account in More in the VoxOx Call iPhone app. (Tip: Even if you purchase custom or local numbers, your free number remains the only phone number you see in the main window, as it is your main VoxOx line. Check out the last section of the VoxOx virtual numbers How-To to learn where your other phone numbers are stored in VoxOx.)

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Visit our Knowledge Base for additional help on how to use VoxOx features.

Rules and Restrictions:

† Some country-specific restrictions apply to using VoxOx phone features. See list of supported countries.
† † Outbound rates apply when forwarding inbound calls to other phone numbers outside of the U.S. and Canada.