Product Updates

Here's What's New in VOXOX

December 2020 Release Notes

Virtual Receptionist can now text your callers, automagically!

Setup Virtual Receptionist automations so your callers can “press 1 to receive a text message with our address and hours” or “press 2 and get a link of this week's promotions sent to this number”

AND the Virtual Receptionist can ask callers to join a text list for you also!

Let us help you build your audience automatically with every caller that connects with your business.

VoIP Desk Phones are now available for our power users

Using a desk phone is a creature comfort for many and the quality of the speakerphone is top-notch

Receive and place calls from the convenience of a hardware VoIP Phone, they even come in WiFi models now!

#Text Marketing

3 minutes read

November 2020 Release Notes

Text Marketing Drip Campaigns

· Send a series of automated text messages when a new contact joins a Subscriber List.

Instead of texting everyone all at once like you do with a Blast Text, with Drip Campaigns your texts are scheduled based on when the Subscriber joined.

#Text Marketing

3 minutes read

October 2020 Release Notes

Virtual Receptionist, now easier to use

We continue to help you build ways to help you get a caller to the right person, the first time.

  • The virtual receptionist has received a user experience update to enable a cleaner web and mobile experience.
  • This helps you make changes on the go from your phone or the web!

#Virtual Receptionist

3 minutes read

September 2020 Release Notes

No hidden costs, ever

We continue our commitment to providing best in class voice and text tools that do not hide hidden costs in your bill
Messages that you are required to send like compliance messaging and a welcome text are now free

  • We now do not charge for any message that we require you to send like the compliance message “send HELP for help, STOP to stop”
  • The Welcome text is also free forever!

The other guys charge per message to make sure they are making the most money possible on every customer.

  • Technical details that you don’t care about, maybe you have read UCS2 with segments of 70 or 67 depending on the message length or had a message with an emoji take more than 1 credit if it was over 70 characters.
  • Sure, we know exactly why, but you shouldn’t have to care!
  • We support 470 characters per message regardless of content or the number of fancy emojis you use
  • When we say 1000 Texts a month, we mean 1000 Texts a month, not 1000 credits or segments or here! · No hidden costs, 1000 is 1000

#Zapier Integration

3 minutes read

August 2020 Release Notes

Zapier Integration

Our Zapier integration now enables to you to setup automations to add new contacts from external tools (like a form on your website) directly to a Subscriber List

Setting up triggers also lets you send a single text or Blast text from any of your numbers.

Cool performance improvement, text messages now deliver ~200% faster!
Helping you find your way We have a great Dashboard that allows you to quickly see how your phone system is setup + upcoming text blast activity.

You can uncover this hidden gem by going through some quick onboarding steps. This introduces you to the best practices to getting set up quickly. Follow the steps or reach out for help anytime.

#Zapier Integration

3 minutes read

July 2020 Release Notes

Improved Subscriber Lists

Adding a new list and managing your existing list just got a lot easier. You can now customize the welcome text message that is automatically sent when a contact is added to your list.

and… When you are adding new contacts, you can choose to customize the welcome message that is automatically sent to your new contacts

  • Screenshots here (but also live in portal) Release Notes: 2020 Q3

#Text Marketing

3 minutes read

June 2020 Release Notes

Text Automations

Voxox has added text auto responses to the experience of managing communication with your audience.

Using the new Auto-Responses tool, you can set any word (or list of words) to automatically trigger a reply Text message.

#Text Automations

3 minutes read

May 2020 Release Notes

Text Marketing

Your blast messages are now able to use Local numbers. In 2020, carriers like Verizon and AT&T have begun to support what they call 10 Digit Longcode or 10DLC for short.

For you, this means that your Business number will now be able to support instant Text Messaging to your entire list audience.

For now, we will slow down sending of text blast messages to one message every 5 seconds until this exciting ability is released by your mobile carrier, expected in early 2021.

#Text Marketing

3 minutes read

April 2020 Release Notes

Supporting our Global Partners

Did you know Voxox supports partners in Malaysia, Costa Rica, and Nigeria? Cool huh… The same CloudPhone and VoxDirect service that you are using now are running in many countries around the world.

This month, we release promotions for our global partners to support Covid-19 relief efforts. Voxox worked with each of our partners to provide new promotions including a plan to support Small Business which was partially subsidized by the government of Malaysia.

3 minutes read

February 2020 Release Notes

Virtual Receptionist
Quick efficiency boost for our customers who make frequent Virtual Receptionist changes. You can now edit the number press options, for example, “Press 1 for Support…” Previously the setting would need to be removed and set up again from scratch.

Text Marketing
Sneak peek. We are working on creating Automated keywords that will reply with a text message when sent to your VoxDirect or CloudPhone service.

#Text Marketing

3 minutes read

January 2020 Release Notes

Virtual Receptionist
The Virtual Receptionist now supports over 30 languages!

  • You are now able to convert text-to-speech into over 30 accents. Write your greeting in any language, choose the accent, and expect great things!

Now personalize your greeting by choosing from a number of different male and female voice talents

  • Don’t forget about our professional recording studio to get your greeting recorded by a live professional voice talent!
  • voxdirect.com/voice-studio

#Virtual Receptionist

3 minutes read