Add-On Features

CONFERENCE BRIDGE

  • Accessible through IVR or Direct Dial numbers
  • Unlimited bridge IDs for your employees
  • Integrated management console for managing live conferences
  • Toll-free numbers and local DID's available

CALL RECORDING

  • Inbound and outbound call recording is available
  • Optional and configurable announcement messages when recording is started & stopped
  • Optional and configurable recording reminder tone

INBOUND FAX TO EMAIL

  • Create a dedicated direct inbound number to replace your fax machine
  • Faxes delivered as PDF directly to your email

2-WAY ELECTRONIC FAX

  • Create a dedicated direct inbound number to replace your fax machine
  • Faxes delivered as PDF directly to your email
  • Send out emails that Voxox converts to fax and sends to any fax number

PHONE NUMBERS

  • Toll Free Numbers available
  • Voxox offers DIDs in over 60 countries worldwide
  • Voxox offers toll-free origination in over 90 countries worldwide

OPERATOR CONSOLE

  • Web-based presence and call control application
  • Access to voicemail, click-to-dial, and chat functions
  • The console's contact list may be built "on the fly" or imported from another source

BURSTABLE VIRTUAL CALL PATHS

  • Configure your hosted PBX to give extra call paths on-demand to handle high call volume periods

CALL CENTER (AUTOMATIC CALL DISTRIBUTION)

  • Receive and assign incoming calls to agents from a queue
  • Pause and Unpause calls from ringing the phone
  • Prioritize calls by value, request, urgency, or customizable rules by routing with an intelligent call queue
  • Reason Codes let agents pause incoming queue calls and indicate why

CALL CENTER (CONTINUED...)

  • Agents can provide a Tally Code to assign a queued calls to a specific category
  • Zero Out lets callers leave the queue by pressing "0" or choose other call routing options
  • Optionally installed with Microsoft Outlook Plugin
  • An installable plugin for users of Salesforce.com
  • Screen Pops: a small pop-up window displays inbound caller ID information on the user screen
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