Jobs

Who we are

We are a rapidly growing, San Diego-based Telecommunications company in Sorrento Valley. We provide a number of Communication related services from our small business CloudPhone product to high volume Wholesale Voice and SMS services. Our mobile iOS and Android apps enable voice, SMS, call recording and many more business communication methods to coexist under a simple unified application.

We work hard, but we play hard, too. Ping pong, pool table, X-box, massage chair and a large common area – which is used the the team on a daily basis! We have monthly pot-lucks, random pizza parties, and a few catered events annually… and a bbq outside.

Free snacks, juice and sodas as well as 8 rotating taps of craft beer and cold brew coffee. We have bagels on Mondays, donuts on Wednesdays, and Fruit on Fridays – and unlimited Starbucks coffee. “Mo Coffee, Mo Work” Competitive compensation and benefits. Come on – what are you waiting for? Send in your resume, join the team.

Director, Wholesale Accounts |

Director, Wholesale Accounts

Must be both detail-oriented and people-oriented, as traffic analysis and customer/prospect contact are the essence of the position. Should have at least basic knowledge of wholesale voice and SMS industry.

Responsibilities include:
  • Monitoring traffic, both voice and SMS, from daily reports.
  • Contacting any customers whose usage has changed to see if there are any issues that need addressing.
  • Take escalations from support and either address them directly or hand ticket off to the appropriate Voxox person.
  • Upsell existing customers by finding out details of their business and future expansion needs.
    Use Hubspot to track tasks, deal flow, interactions with existing customers, change of customer contact information, etc.
  • Use Zendesk to track trouble tickets to be sure they’re getting addressed, especially with larger customers ($1000/month or more)
  • Walk prospects through the process of becoming an active customer.